Author Archives: Chuck Sink

Congruence of Branding and Experience is Sales Power!

“Do this and you will succeed.” That’s the general implication behind just about every performance coach’s or personal trainer’s program. Following the suggestions in this post may be as close as I can come in a marketing blog to saying: Do this and you will succeed!

Consistency is a term very often used by marketers who may sometimes need to chide their writers and designers to keep their messages on the strategic track. We’ve heard that consistency in messages across different platforms and media is one of the fundamentals of marketing and it is. But another word, congruence, more precisely relates to excellent branding and marketing, even if figuratively. The congruence of customer experience and brand promise first creates, and then fortifies customer loyalty. Going further, this congruence of branding and the real value that customers experience generates advocacy and referrals. There is nothing more powerful in sales and marketing than enthusiastic “word of mouth.”

Really Different?

There’s a common marketing dilemma. You need to differentiate your brand from loudmouthed competition but you should never make claims that you and your company can’t always fulfill for every customer. The only way for your brand to boost sales and add equity to your business is for it to be authentic. The product or service must be every bit as sexy to the naked eye as it is in pictures. It should do what you promise it will and more. Your team needs to show up and step it up!

Never bloviate, always DEMONSTRATE!

Here you can begin to realize that there are no advertising, marketing or SEO best practices that can substantially increase sales and grow your business without a foundation of product and service integrity. We’ve all heard it, “Under promise and over deliver.” This is a tall order and well worth fulfilling!

Now you can sound off!

Once you have firmly established excellence in whatever your business does (which is only one thing), you’re in a position to communicate it creatively, boldly and loudly in multimedia – over and over, everywhere your message can be seen and heard. And when new customers try you out, they’re sure to be satisfied or very pleased with their experience because of the excellence in your delivery. “If you can do it, it ain’t bragging,” said a Major League Baseball player of the past.

The most powerful new business development combination is brand messaging across multimedia congruent with product/service excellence and customer experience. When someone gets a referral from a friend – of the same brand they’ve been hearing about in various media – the sale is made, the deal is closed, there’s no comparison shopping or haggling.

A point should be made here about the word “excellence.” Excellence can be attributed to low price/value. It isn’t necessarily about being the “Rolls Royce” in your category if you strategically differentiate on price (Walmart hasn’t fared so badly).

The Real Bottom Line

Your Website, social media, print, advertising, signs, business cards, office space – all the channels that carry your sales messages – need to say the same thing, in the same style & tone, and most importantly, they must speak the truth!


Your Website’s Hook and Anchor

What are you looking for?  You’ll know when you see it!

Great marketing design, whether digital, print or environmental, has one thing in common. For your marketing messages to be effective, all you really need to start with is this one thing. Without it, people will gloss over your web pages, eblasts, brochures social posts and ads without caring whether your message registers in their mind or not.

But you care!

You can put a ton of effort into writing your messages but you need the key supporting element to give them enough life to make people stop and interact – to engage or be called to act. Your brand needs this desperately and so does mine; bright, high quality, high-resolution visuals – Photographs and Videos!


Through the eyes is where most marketing magic happens. So it doesn’t help when you cut corners on photography and video production.

Impressive cameras on phones are a blessing and a curse to marketers. While you can sometimes capture a great image just by pointing and shooting, people become convinced that they’re great at DIY photography. As they scroll through nice photos they took on vacation or out on a walk, they think they can shoot pictures of their location, people and products for their website. The odds are very low that you’ll get anything truly marketable with an impromptu session using your phone.

Caught you looking!

Now you know this is true about pictures. When you “see what you’re looking for” what do you do? The right image tells a story in proper context within the viewer’s mind. When you are perusing anything, it’s the most striking and high-quality images that arrest your attention; make you stop, look and pique your interest.

One of the fundamental reasons that iconic brands are successful is they take their image seriously and they execute visuals with consistency. You’ll notice how leading companies that you can immediately recognize, whether local, national, B2B or consumer, all invest in creating great looking images and they produce them professionally across all media.

The Social Classroom

The quality photography phenomenon is demonstrated over and over in Social Media. I was recently trying to figure out why a self-promotion post on LinkedIn got so much more interaction than most of my other “interesting” stuff. Then it hit me. It was the beautiful picture. That is all. The link content wasn’t really all that impressive so I’m convinced that people just liked the photo, so they hit the like and share buttons. Social metrics always prove that pictures and videos draw!

About 5 years ago on Facebook, I shared a beautiful bed image with a giveaway promotion for a furniture store client. It went viral! The Facebook Page went from just over 200 Likes to over 20,000 Likes within 2 weeks. To this day, they enjoy a very large Facebook following originating from the impact of one high-quality photo!

If you must do this…

When you decide to go Do-It-Yourself with website and promotional photography, take the time on every snap to be happy with what you see on the screen. Shoot each subject at various angles and keep lighting bright (or focused) and above as well as behind you. Sometimes a good designer can work with non-professional photography as long as it has high resolution. Zooming and cropping can be beneficial here.


Do you want your website or print designer to wow you? Provide excellent photography and graphics or else let them help direct a professional photo shoot. The best way to distinguish your brand in website and marketing design is to start with high-quality visuals.

Remember that video adds another dimension and it’s just as important to keep video production value up to your audiences’ expectations. For more about implementing video in your marketing, click here.

If you don’t have a big photography budget and you still need a great website design, have no worries. There is a superior approach to website design that creates an excellent user experience even if your graphics and photo assets are limited. Read about this extremely cost-effective approach.

We’ll close with a sincere wish to you and everyone in this audience: Thank you for reading this post about photography. I hope your day started out pretty as a picture and ends in a photo finish!

The Secret Weapon in Your Communication Tool Box

Emails are focused, written communications that are easily searchable and provide a permanent record of discourse. Email is also a handy tool for file and link sharing but emails are woefully ineffective in a very important area of business communication; impetus.

Emails lack the moving energy to solve problems or improve situations. They become buried, static messages that seem to give the sender permission to set aside important business until a response email is received, especially when there are unknowns or questions between the parties.

Clearly, we’re not talking about email as a secret weapon in communications. There’s a much older tool that works business magic.

How many times have you become deeply engaged in an email thread that lasted several days or weeks? The subject line may have nothing to do with the last several emails. Each party is busy with multiple things and the discourse is interrupted by hours and days of delay. Situations on both ends are always changing in the meantime.

A project gets stuck, so finally, you pick up the phone and call your fellow emailer to figure out what’s going on in real time. A few simple questions are answered on both ends and the project is full steam ahead! That was easy! When analyzing the whole thing, you realize an earlier phone call or two would have eliminated days of back & forth emails.

The telephone is the next best thing to being with another person face to face. The telephone encourages and requires dialog. There’s no visual body language so you must rely on a 2-way conversation to make a phone call have any effect. It requires active listening for not only words but vocal tones, breath & sighs, and other audible cues.

Leaving new business on hold? Pick up the line!

Your most vital source of business, both new and sustaining, are the customers you already serve. It’s crucial that they keep getting the value they pay for. If important work and deliverables are stalled from lack of written communication, spoken communication like a phone conversation gets things back on track or even ahead of the game. There’s also the opportunity to expand business with customers by talking with them about how upgrading may suit their growing needs better than their current service level.

Call your customers when you need more impetus behind your messages. Your marketing alone may not be enough. Customers often request something in writing after you’ve had a discussion over the phone. If you don’t hang up with an agreement, tactfully recall the key parts of the phone conversation, emphasizing where there was mutual agreement, and respond quickly in written form perhaps both print and electronic formats. Then pick up the phone and start the conversation where you left off, this time with a concrete offer that they can readily commit to.

More Email Busting Tactics that Work Wonders

Ever play phone tag? Sometimes it takes keys in the ignition to put you in front of a person you need to talk with. It’s hard to ignore the person who physically shows up in your office or job site.

Remember that not everyone likes using the phone. Boomers and Gen Xers tend to prefer phone calls over emails. But there are plenty of Millennials and Generation Z people who actually get annoyed by voice calls. Text them and start counting to 10. Your phone will vibrate or ping by 7 or 8. Text messaging gets through instantly and with an air of urgency. And most folks, young and old, don’t want a bunch of unanswered text messages piling up so they respond fast.

Use the Insider Network

You may have been thinking of your business connections on social media, particularly Facebook and LinkedIn. Direct messaging through these channels, especially Facebook, reminds people that you’re friends too and can be very effective. I’ve had fine results reaching business associates on Facebook when other ways failed to get a response. All generations who are active on Facebook tend to like using it for instant messaging and it’s a robust application for file sharing as well.

I feel it’s only fair to add a final word in defense of good old email. I don’t know if this company would exist without it. If you got to this post through an email newsletter, thank you!

Online Marketing Best Practices: What’s Best for You?

Best practices in marketing vary from customer to customer.

Whenever you hear or read the phrase, “marketing best practices” think of it as a series of tactics that have worked well for a collection of businesses at a recent point in time in a specific industry.

In my own industry, digital marketing, I’ve been seeing a saturation of self-marketing that looks dangerously similar among competing firms. It tends to focus on selling a defined process that includes Web Design, SEO, SEM, Social Media, Email and lead generation/sales funnels. The very same process tends to be applied to very different companies so effectiveness varies from one client to another.

I recently made the mistake of referring to my company’s approach to website development as a “best practice.” While we can be the best website services choice for many businesses, calling ours the “best practice” excludes too many other possibilities influenced by dynamic marketing factors such as vertical industries, culture, demographics, technologies, innovations and trends.

Coming full circle, this is why I love our own approach to website design, development and maintenance. It lets those who know their markets best (our clients) better control the messages and their targeted online distribution.

Best-for-Brand Practice

It would probably be better to call our web development methodology a “best-for-brand practice.” Your website should be designed and maintained around your brand – your audience preferences and their preferred business style. It’s all based on user experience (UX).

Does every business want their website to function as a lead generation machine or a sales funnel? Clearly, the answer is no, yet so many digital marketing agencies seem to push this model as THE best practice in online marketing.

Before you decide on the best-for-brand website development approach for your own company, ask some basic sales questions:

  • Are you selective concerning the new customers your firm wants to attract?
  • Do you want qualified leads to call your phone number so you can better guide them?
  • Do customers require product demos with multi-phase sales cycles?
  • Is your product or service easy to order online?
  • Should prospects download your content and subscribe to news & events? Why?
  • Are you looking for more Social Media interaction? How will that help you?
  • Do you need a steady stream of inbound leads to keep an inside sales team busy and productive?

Each of these and other sales & service needs can benefit from a strategically compatible website design and maintenance plan that caters to audience preferences. Our advice is to carefully consider the nuances that make your brand and customer experience one-of-a-kind and design a customized User Experience around it.

If now or in the future, you are thinking about your company’s next move regarding its website, we invite you to our new Website Services Page to learn about a fresh air approach to managing your website and online marketing campaigns.

Website Maintenance Maintains Business Credibility

Choose a website hosting plan that actually works hard for your business!

Your website has parts that will break or expire and cause communication problems, just like your car’s parts will eventually break or malfunction and cause transportation problems. If you have a website for any length of time, you’ve surely experienced a utility malfunction, broken page link or even a complete outage. Panic can set in when that happens, especially in a marketing or sales-driven company. You can begin to imagine people visiting your site and leaving with the impression that your company’s act isn’t really together.

Listen up! The technology overlords of the Internet don’t particularly like websites that aren’t cared for, which clutter up the data universe with a bunch of old, static and irrelevant content. And, they have ways of punishing those sites!

FACT:  You do not know the identity of your website visitors unless they give it to you by opting-in to an offer; filling out a form. That means potential customers, perhaps big ones, are examining your online offerings and possibly getting frustrated with their experience when your site lacks an adequate maintenance program… and you won’t even know about the lost opportunities.

FACT:  Without a professionally managed program of itemized, ongoing technical maintenance and content updates, your website will suffer lower search results and diminished user experience. Some browsers such as Google Chrome might even flash a warning screen cautioning visitors before entering what they deem could be a malware prone or unsafe website.

Does your website have an SSL Security Certificate yet? If not, visitors are already being warned about entering it.

BEST PRACTICE: Put your website on a managed hosting and maintenance plan instead of a basic hosting plan. A fully managed website maintenance plan costs more than basic hosting and it’s more than worth the difference! You avoid disruptions in sales and workflows caused by malfunctioning web pages. Search bots “see” a secure and well-built, mobile-friendly site to crawl and properly index content for searchers of your products & services.

So, what do want your website to do?

Here are the two main service options available:

1. With a low cost basic hosting plan, you can at least have an online presence where people can find you by your own domain name or URL. However, without having and complying with the terms of an SSL Security Certificate, visitors may be warned before entering. Hopefully, your site would be mobile responsive by now, had someone paid attention to evolving standards several years ago and kept your site up to acceptable standards.

2. With a managed hosting and maintenance plan, your website would be searchable for your prospects’ & customers’ keyword queries about your product or service, not just your domain name. Your web service provider would have already alerted you to and installed SSL security certification on your site, especially if you have any contact forms or user portals. Years ago, they would have had your site complying with mobile-friendly (responsive design) standards giving mobile device users a seamless and high-quality mobile web experience before some of your competitors were even aware of the responsive design best practice. Every link would work as redirects are taken care of upon the first warning signal. Real human beings constantly work on the back and front ends of your website to make sure it’s optimized for speed, search and user experience.  Design and functionality plugins are always updated to the latest versions. Malware is constantly scanned for, isolated and removed. And get this: You can call them and talk with them on the phone whenever you need to! Sounds like best practices for online marketing doesn’t it?

My colleagues and I cannot stress enough the importance of maintaining SEO and website competitiveness today, and it’s only getting more intense out there! If you have any questions about website maintenance plans and how they can help improve your business, feel free to contact us online or call 603-345-7223.

Marketing Automation automates what you feed it!

Marketing Automation requires effort and for some, it’s well worth it!

Marketing Automation (MA) works amazingly well when careful planning and diligence are behind it. But caution: you cannot throw money at a third party professional, sit back and expect MA to generate qualified leads. Building an effective marketing automation platform requires an investment in staff time as well as funding to implement the campaigns.

The work is required on two fronts: data management and content development. Unless you invest the time and tedium necessary to capture, build and manage customer data, all the best technology won’t help you. You also need to focus on the quality of your content and calls to action: writing, design, photography, video… PRODUCTION! That cost is always there because you need strong, relevant messages to compete in the digital marketplace.

So, if you have to put so much into it, does Marketing Automation really offer a lot of value in return? Yes, especially if you use it as designed: a tool for “smart” and efficient content distribution.  The automation part kicks in to help boost campaign results by distributing content based on known audience preferences – all stemming from their actual behavior. But first, you need to pull people to your content; get them to navigate your website and take action on your landing pages.

Marketing Automation “turbocharges” well-produced content.

You can set up the most powerful and sophisticated MA system available but if you write and produce gobbledygook content with lousy graphics, your visitors will shrug and move on. If your landing pages don’t convert, MA is a complete waste of your time, resources and money.  Without conversions, i.e. qualified inbound leads with authentic inquiries or direct online sales, you may as well just start randomly cold calling prospects. You’ll probably sell more that way!

Getting anyone to take action requires that you persuade them through a series of emotional and logical appeals. When you apply the AIDA method of persuasion, you’ll have an ideal guide for writing your messages. It helps convince your prospects to decide that your solution is right for them. So what exactly is AIDA?

AIDA simply stands for Attention, Interest, Desire and Action. There you have the universal progression of thought processes leading to a decision to act. Breaking it down further…

Attention:  How do you grab someone’s attention? Call them by name if you can or else “shout” something valuable to their known persona. This can be a perfectly relevant subject line, headline or maybe a 3-second audio/video clip.

Interest:  Once you have their attention, signal that your information is relevant to them. Apply it directly to their needs and aspirations.

Desire:  What’s really valuable to your target audience? What’s in it for them? How will your solution make life and business better? Tell a compelling story. Paint a picture of success or pleasure with words and images.

Action:  The only thing that really matters in your campaigns is, do your visitors and prospects take the desired action in response to the messages? Do they ultimately purchase? Show them clearly what to do. Offer personal assistance or an incentive to sign up, make the appointment or buy!

Keep marketing technology “right-sized” for your business.

It’s easy to lose sight of marketing fundamentals with so much emphasis on new tactical technologies. For many small and even some medium enterprise businesses, an effective marketing program can be accomplished with a website, an active blog, an email marketing platform and 2 or 3 social media pages. If using a CRM, it’s crucial to promptly feed the database (manually if needed) with inbound web leads emailed to a salesperson and/or saved in the forms capture database. Then your sales team can better fulfill their roles to advance relationships, follow up and close more deals.

While I’m wide open to changing my views with evidence, it’s currently my opinion that Marketing Automation is a tool best suited for large organizations with multi-faceted products and multiple target audiences. Most small businesses probably don’t need it, at least not yet. Forms code from many low-cost Email Service Providers can be embedded on landing pages and generate auto-responder emails with drip campaigns.

The automatic segmentation of leads and ad retargeting based on site visitors’ behavior can be very powerful for large sales organizations and professional service firms. To remain competitive today, most big companies need the qualifying, segmenting and lead funneling capabilities of a robust CRM integrated with a Marketing Automation platform. Think Salesforce & Pardot or Pipedrive & Sharpspring.

Whatever you do to modernize your marketing efforts with technology, remember that, to cite my friend and former colleague Gary O’Neil, “You cannot move people unless you touch them.”

Word of mouth or word of millions?

One of my valued colleagues tweeted out a provocative blog post that got my juices flowing and here I paraphrase the essence of it:

Forget your friends’ advice. Just Google it!

Do you need a certain product or service about which you know little? If so, Google wants you to ignore your friends and pay attention to their search engine instead.

When it comes to seeking referrals, do your friends have the best resources to help you find what you need? In many cases, yes, in other cases, maybe and in still others, no! When your friends and family come up dry, there’s one place to go; the Internet.

Let the numbers work for you!

Chances are, most of your friends and associates don’t have the right experience or enough knowledge about your industry to make fully informed referrals. It’s even more likely that your current customers and friends don’t associate with enough prospective clients to feed you enough referrals to sustain and grow your business.

Person to person word of mouth still has a lot of business influence but in a hyper-competitive, digitally enabled marketplace like we have today, you need a strong internet search presence to validate verbal claims by individuals. Even if you get a good personal referral, your prospect will go online to check you out before calling. You can be sure they’ll Google you first. What shows up when they do? This is the simplest and one of the best SEO tests you can do.

Google yourself now!



Go ahead, Google yourself! What’s in the first few positions on the first page? Is it your content or someone else’s who shares a name? Is your own website or LinkedIn Profile in one of the top positions? If you do show up on the first page, is the information favorable and complimentary or could it raise questions about how well positioned you are in your industry?

Creating a favorable and growth-oriented presence that is searchable on the Internet is a sustainability imperative today, even if you’re still chugging along on word of mouth. At some point soon, if not already, the default action of most people will be “I’ll just Google it…” instead of “I’ll just ask Larry…”

The Formula for More Business with Less Stress

Stay relevant, better yet, indispensable!

I tend to worry a little about business in the summer. I know myself and I know human nature. Summer in New Hampshire is like paradise if you’re an outdoorsman. The calls of the lakes, mountains, golf courses and beaches pull us from our office chairs on beautiful afternoons and sometimes even weekday mornings…

If this summer has taught me anything, it’s that you can maintain strong marketing and sales activity even when you or your shop gets very busy with customer demands. Okay, maybe I’ve been short a newsletter or two in the last couple of months but I’ve managed to maintain rigorous social media marketing and networking activity along with a little paid advertising. The best part is that outdoor summer fun hasn’t been compromised and business goal benchmarks are right on track. Steady growth is being maintained instead of the common peaks and valleys many companies experience in a typical marketing/selling cycle.

The Sales Yoyo

A common marketing/selling cycle looks something like this: Business is slow so new business with current and new clients becomes the top priority. The sales team revs up prospecting, follow up and closing activities while marketing scrapes together the resources for a campaign surge and executes it. Lo and behold, a few months later the shop or office is humming! It’s all hands on deck to satisfy customers’ needs and keep them happy. Meanwhile, salespeople become a bit complacent, enjoying the recent business surge and marketing resources are shifted to help meet other administrative costs. The inevitable business slowdown follows from the lack of new business prospecting and reduced marketing communications. The anxiety of drying revenues starts this stressful up-and-down cycle all over again…

Steady as She Goes…

Steady, manageable business growth results from maintaining good value delivery to current customers and keeping firm consistency in your core messaging to your target audience. It’s not so much about the volume or frequency of impressions as it is about your messages themselves. Avoid the temptations to shift your messages toward perceived new opportunities. Stick with your core values – the business value that you can confidently promise to your customers as well as the human and cultural values that you and your team share and bring to work every day.

If you maintain consistency in your marketing and sales messages (with complete integrity), you’ll tend to attract new business that fits well and that you can better manage. Your clients will know they made the best choice. At some point, you may find yourself with a list of clients whose business you chose to accept rather than chase after and potentially scare away.

So, having a solid message strategy in place, go ahead and enjoy another beautiful-day break while it’s mid-August, and don’t worry about that extra social media campaign you were going to work on. Plenty of business will be there when you get back!

Change your words to grow your business!

If you confidently walk away from price competition then you’re probably a better communicator than your competitors. While they talk about how great their quality and service are, you’re already “rolling up your sleeves” with them and pointing out how you will help change their business and improve their lives.

There’s nothing new about emphasizing the value you provide over the list of features and benefits your competitors will promise to match. This is sales 101 which, in actuality, is practiced by a minority of salespeople, marketing directors and business owners. Most of them still talk about “our people” and “our in-house capabilities” and “our superior customer service” when dealing with prospective customers. This is totally understandable and the natural “go-to” position. While people, capabilities and service might all be great, they can all be duplicated so price becomes the most important factor in choosing a vendor. You need to shift your language from your greatness to their goals being fulfilled!

Change your language from describing your products, services and key features to illustrating the marked improvements your customers’ experience. You will help them improve their services, please their customers, gain more new customers, save more money, better engage their employees, increase profits and bolster sustainability, to name a few strong talking points.

Go ahead and try this at home!

I’ve developed a simple exercise to help you shift your language and change your business for the better. By way of example, you will easily figure out how to make your marketing communications and sales scripts work much better.  Instead of making you busier with more quote requests and sales haggling, your messages will attract prospects who already feel they want to work with you. Your words will paint a much prettier picture of them in the future and they will want to go there.

Let’s examine two different industry examples of my Value Proposition Exercise. One is for contract manufacturers and the other for Accounting Firms – CPAs. On the left are common product and service features and on the right are their corresponding values to the customer. Care to guess which set of words works better in sales and marketing?

Fully contemplate the question asked and then compare how you would want your customers and prospects to think of you.


The difference in commodity (scarcity) thinking and value (abundance) thinking is plain to anyone. When you have conversations with prospective customers in the “language of love” instead of the language of “me too,” you’ll notice that prospects will more often close the deal themselves instead of you fighting for the order.

I urge you to try this exercise for your own unique business. If you struggle for the right concepts and words, feel free to contact me. I’m happy to assist you in building a more powerful brand identity to better distinguish the unique value you bring to the table.

God Calls the Shots – A miraculous startup story

By Chuck Sink

Former Employee Photo

In massive debt with no money in the bank (except maybe $400 or so to my name), my boss walked in with an envelope in his hand meaning that it was time to pack up my office. We both tried hard for a year & a half to make it work but on that day, we simply shook hands amicably and wished each other well.

So there I was — no job, no money, a hefty mortgage, consumer debt, 2 cars, and 3 kids in college with a fourth heading there soon enough.

It was a big relief! I wasn’t worried – a miracle.

I felt excitement and freedom. I wouldn’t have to work in a job I hated anymore. “The money problem will handle itself,” God’s whisper told me. I had a pretty good business network, my own email newsletter with almost 2,000 contacts, and about 25 years of sales experience.

Now for the real test!

Could I start up a business with heavy debt, no revenue stream, no capital and still make ends meet in my dire situation? My faith in God kicked in and seemed to remove all rational financial thinking from the equation. It was as if I was offered a reprieve from the laws of mathematics. I wasn’t even interested in job hunting even though my sales background was highly marketable.

My mind seemed to focus only on this: I am self-employed now and I’m going to start making some phone calls immediately.

I prayed. Then I contacted several friendly contacts in my network that afternoon and explained my situation – I am for hire as an accomplished writer of advertising, editorial and web content. One of the contacts (the one with whom I was least acquainted) promised me contract freelance work at an attractive hourly rate. In less than a week, his company gave me almost as much work as I wanted to take on and it lasted for several months.

The following day, a guy I sold a website to a few years before called my cell – out of the blue – and asked what I was doing. He said that he needed a part time marketing manager; someone to ramp up a digital marketing program. This “guy” happened to own a large manufacturing company. We started doing project work together at first which later led to a good paying p/t contract position that lasted nearly a year.

Back to that first week, yet another opportunity came knocking. I got a LinkedIn connection request from some guy I met once who formerly sold software. He happened to own an architectural rendering and web design business in an early startup phase. He wanted to meet a content writer in the area. We met for coffee and he hired me for a project on the spot. Additionally that week, I was randomly interviewed by brand storyteller Dan Freund on the street and gained some welcomed online video exposure.

Faith with works is unstoppable!

A month or so later, I acquired my first “retainer” client who needed someone to manage weekly social media postings. Then another monthly fee-based client came on board that included a now popular home remodeling blog. Lots of small projects started to fill in the gaps between serving the steadier clients and handling all the other time-consuming requirements of running a business such as accounting, marketing and sales. Frustratingly, even with revenue slowly growing, the income side of the ledger never seemed to be enough to keep up with debt and mounting expenses.

Some days I would look at all the bills due, the bank account and the receivables and just think “this is clearly impossible!” Adding up the bank balances and any receivables wouldn’t even come close to covering all the bills due.

At that point, I would just drop to my knees, put everything in God’s hands and press on with the work in front of me for that one day and not worry about tomorrow. I can count at least 6 of these occasions. In every single case, within a day or two, money – just enough – would become available to cover the immediate need. In a couple of instances, it came as the result of confiding in friends and humbly asking for some help. In a few others, it was from taking on even more debt. But several times during my most dire financial predicaments, a new business project came out of nowhere with a client who was happy to write a check on the spot.

Somehow, defying every rational prediction, I remained current with all of my debts and bill payments. Quite miraculously, I always had barely enough to satisfy all the relentless financial obligations of a relatively big family but only for that given day.

At a couple of business low points, I reconsidered the job market but had to think long and hard about it. I enjoy serving clients and growing a business far more than selling the services of someone else and hoping they can deliver. If I’m going to be held accountable for my work, I want to have a say in how it gets done. In my experience, clients tend to be much better bosses to work with!

Gaining Traction

As I refused to give up my entrepreneurship, clients started pulling me into additional kinds of services like website design, SEO, advertising, blog management, social media and email marketing. This unplanned evolution of my company into a marketing services firm was extremely welcomed and has allowed the business to be more profitable and grow well beyond what I could accomplish as a one-man freelancer. I was even asked to teach business communications at my Alma Mater University and have found teaching on the side to be very rewarding.

Nowadays, revenue is steady and has been continually growing, opening new avenues to expanding services. Among the best things to happen over the last 6 years has been teaming up with some wonderful associates. Today, most of our clients hire us for ongoing marketing communications and pay monthly service fees. It’s a great business model that keeps us accountable to each other. Our clients are all doing great and the business is growing nicely this year.

An Attitude of…

Seeing things through the lens of gratitude, even during the most difficult times, can summon a spirit that will help you make better decisions and act in productive ways that you found difficult in the past.

I would like to express my sincere thanks to you for being in this audience. Becoming a business owner was made possible in large part from your responses to this blog and our semi-monthly newsletter publication that we’ve managed to keep going for over a decade now.

Thank you very much for staying connected with Chuck Sink Link!