Tag Archives: customer loyalty

Make things easy for customers and they’ll help you grow!

By Chuck Sink We can all understand why some executives need to protect themselves from interruption and time wasters. But anyone in sales, which includes most CEOs, should be accessible because the public at large includes all potential customers and other opportunities. A company to remain nameless lost my potential referral this week and a smaller, […]

Loyalty means never having to say “on sale!”

By Chuck Sink My opinion is we should avoid tossing around such powerful words as loyalty when we’re designing promotional programs. “Customer loyalty” in the context of incentive based purchases is a misnomer. Loyalty is faithful adherence to something in good times and bad; at full retail or deep discount. Loyalty is akin to honor, faith, […]