Comments on: Make things easy for customers and they’ll help you grow!

By: Chuck Sink

Chuck Sink — Sat, 11 Oct 2014 11:59:10 +0000

In reply to John W. It's a balancing act. While I don't like seeing the language hijacked by a coarse culture, sometimes using vernacular is an effective literary element.

By: John W

John W — Sun, 14 Sep 2014 23:30:00 +0000

I disagree with Frank Moran; being “pissed” is an emotion all of us are familiar with. As such, it was effective writing and effective communicating. I think Frank should try and grow a pair and not get offended sooooooo incredibly easy.

By: Michelle Gates

Michelle Gates — Thu, 11 Sep 2014 12:06:28 +0000

This is just so true:

A percentage of customers may accept this unacceptable kind of relationship but a juicy, potentially lucrative portion of the market will bounce off the web page or hang up as soon as they sense a programmed waste of their time. They will make a beeline for the nearest competitor with a friendly agent ready to help them (buy something) and serve up a great experience!

I am a big proponent for REAL customer service and not the automatize responses that most companies put out as their first “face” for their customers to see. You hit this right on the nose. Now…if we really want a better change here, more people need to read this and “become” this. Then, real change will happen.

By: Chuck Sink

Chuck Sink — Thu, 11 Sep 2014 10:35:36 +0000

In reply to Frank Moran. Point noted Frank. Thank you.

By: Frank Moran

Frank Moran — Tue, 09 Sep 2014 13:22:57 +0000

You should avoid using the following words,” pissing off.”